Service Principles | Exothermic Molding Inc – Reaction Injection Molding, RIM Molding – Custom plastic parts for medical device equipment housing, electronic devices and government, commercial and industrial uses

Service Principles

Treat the People We Serve with Respect and Courtesy at All Times.
Demonstrate Pride in Our Personal Appearance and the Appearance of Our Facility.
Respect the Privacy and Confidentiality Needs of the People We Serve.
Anticipate the Wants and Needs of Those We Serve and Respond Promptly.
Act to Reverse Negative Service Situations as Quickly as Possible Using "Acknowledge, Accept and Amend."
Work to Actively Listen to and Communicate with the People We Serve.
Demonstrate a Sense of Ownership and Pride toward Our Work, Recognizing that It Is a Reflection of Exothermic and Ourselves.

Quality Policy
Exothermic Molding strives to produce quality parts, on time, combined with a consistent level of service that meets or exceeds our customer's expectations. We accomplish this through the use of documented manufacturing procedures and a dedication towards improving our process.